All in Communications
Labels are an everyday part of our language - to such an extent that we use them, often, without serious thought.
As I discuss in today's episode, because the labels we grow up with are often fraught with misperceptions and frankly, prejudice, such that we'd do well to rethink them.
Confidence and volume are two separate ideas, but often, when it comes to our communications, we tend to conflate the two.
There is a material difference and, as I discuss in today's episode, it's important we work to understand that distinction.
How we spend our time on a day to day basis is materially influenced by the extent to which we're responding to signals or to noise.
In today's episode, I speak to the need to think about which cues we pick up and what we react to - the signals versus the noise.
When we're trying to sell an idea or a product, we want to say all the right things to the prospect, so that we can close the deal quickly.
In doing so, we can at times, sugar coat the message, or gloss over key issues that need to be grappled with upfront. All the more reason, as I discuss in today's episode, that we always be upfront - even if that means talking about difficult things.
Expectations management is everything in business. We understand and buy that when it comes to big picture issues - such as a client deliverable.
But, as I discuss in today's podcast, it matters just as much in our more common day to day activities.
We love being the hero in our stories. But Donald Miller talks about there being only 4 key roles you can take on in your business story.
And being the hero isn't one of them. You need to be the guide, as I discuss in today's episode.
In today's episode, I talk about the idea of partnerships.
The word "partnership" is easy to throw around when the stakes are low. But when the going gets tough, we really find out who is (and isn't) a true partner.
Trevor Noah once referred to our culture as our operating system, one that we're rarely even aware of.
That's an apt explanation of the role and value of culture. It's something that can make us - but just as equally, it can break us.
Culture matters. They define whether an organization will be successful or not.
But, as I discuss this in episode of the podcast, cultures aren't created overnight - they take intention, strategy and work to build. I share several strategies to help build great cultures.
Stability is a pipe dream. We long for it and yearn for things to be normal, for things not to change.
The reality is that life doesn't quite work that way. The fact of the matter is, as I discuss in today's episode, that we're always in transition. Accept that idea and we're liberated.
The success of whatever we do depends, without question, on our people. It's a cliche but it's true.
So it's important when formulating our teams, to make sure we have the the right "ingredients" in place - not only technically but philosophically. The wrong ingredients will ruin the entire dish, which is the topic of today's episode.
We throw around the word "partnership" pretty loosely. And often, when we do, we're sincere about it. But it's easy to talk about partnerships when there's nothing at stake.
You really find out whether you have a real partnership (or not) when problems arise. And in those moments, there's one trait that matters above all else, as I discuss in today's episode.
One of the biggest issues with high performance in any team is when folks aren't aligned. This division is a problem not only professionally but at a personal level as well. Resolving any division within a team needs to be priority number one, as I discuss in today's episode.
When it comes to strategy and growth in an organization, of any size, the ability to create compelling, well thought-out plan is not the issue. Those are easy enough to pull together.
No, the key is always people. Who's involved, how committed are they and how we bring them along. How we do this is the focus of today's episode.
In business environments, surprises are not a good thing, because the main thing we want is predictability.
And the only way we can ensure predictability is for us to do the work necessary. This means both listening and communicating much more than we do, as I discuss in today's episode.
Whether we're selling a product or an idea, we're often faced with situations where our messages simply aren't getting through - that is, we're just not able to communicate effectively.
There are a number of tried and true approaches to improve our chances and today's episode dives into these practical tips and techniques.
Email has become a necessity in today's business environment - and it's brought us plenty of value and efficiency in both our personal and professional lives.
But email can sometimes also be used as a way to avoid real conversations, to sidestep issues or frankly, to not make the effort. In the long run, this has real consequences, as I discuss in today's episode.
When we're communicating an idea or selling a product, we often think that if we just explain the benefits, people will buy.
When they don't, we lament that they just didn't get it. But maybe we're the ones who didn't get it - because it's not anyone's job to listen, it's our job to make them want to hear us, as I discuss in today's podcast.
In the last episode, I talked about how everyone has a platform and how that can be a good thing.
But having a platform isn't for everyone, as it comes with a set of responsibilities around what we say and how we say it. Today's show speaks to some of what I believe are the ground rules for establishing your own platform.
Many of us believe we have a message to share, in one domain or another, and many of us long to actually share it.
Today's episode speaks to the fact that we all now have a platform to say, write and otherwise communicate, anything we want. But wanting to and doing so are two different things, and the discussion today focuses on that inner dialogue.
