Confidence and volume are two separate ideas, but often, when it comes to our communications, we tend to conflate the two.
There is a material difference and, as I discuss in today's episode, it's important we work to understand that distinction.
All in Customer Experience
How we spend our time on a day to day basis is materially influenced by the extent to which we're responding to signals or to noise.
In today's episode, I speak to the need to think about which cues we pick up and what we react to - the signals versus the noise.
When we're trying to sell an idea or a product, we want to say all the right things to the prospect, so that we can close the deal quickly.
In doing so, we can at times, sugar coat the message, or gloss over key issues that need to be grappled with upfront. All the more reason, as I discuss in today's episode, that we always be upfront - even if that means talking about difficult things.
Expectations management is everything in business. We understand and buy that when it comes to big picture issues - such as a client deliverable.
But, as I discuss in today's podcast, it matters just as much in our more common day to day activities.
We love being the hero in our stories. But Donald Miller talks about there being only 4 key roles you can take on in your business story.
And being the hero isn't one of them. You need to be the guide, as I discuss in today's episode.
In today's episode, I talk about the idea of partnerships.
The word "partnership" is easy to throw around when the stakes are low. But when the going gets tough, we really find out who is (and isn't) a true partner.
There's an allure to the grand strategy, the flourish and ambition behind the work we do. We love the exciting, glamorous and sexy parts, because that gets noticed.
And while those aspects of our work are indeed important, of far more importance is the more detailed, granular executional work, as I discuss in today's episode.
The success of whatever we do depends, without question, on our people. It's a cliche but it's true.
So it's important when formulating our teams, to make sure we have the the right "ingredients" in place - not only technically but philosophically. The wrong ingredients will ruin the entire dish, which is the topic of today's episode.
In business environments, surprises are not a good thing, because the main thing we want is predictability.
And the only way we can ensure predictability is for us to do the work necessary. This means both listening and communicating much more than we do, as I discuss in today's episode.
This month's podcasts focus on war stories, recounting situations and experiences that were unique, intriguing and (always) educational.
In today's episode, I talk about going to see Liam Gallagher perform (or not), but more precisely about what we get when we pay for something, and how we need to set our expectations accordingly.