All in Management Consulting
When one side is dominant, we tend to think they’ll always be dominant.
Especially when their dominance is all encompassing - more market share, more money, more resources, more access, more everything. They develop an aura of invincibility. Their people sense it, they exude it, they act it.
This month, the podcast is focused on talent, specifically what we can and should expect of our people, as well as how we evaluate and manage them.
In today's episode, I focus on expectations - and why it's important that we expect excellence and commitment from our people. That excellence and commitment aren't nice-to-haves, they're must-haves.
There’s many things to consider when we’re making a decision that relates to people - whether we’re hiring someone for our company, deciding on a contractor for a particular job, or choosing between candidates for elected office.
We need to assess their qualifications, their technical competency, their work experience as well as their proposed plan of action (what they’ll do once they’re in the role). All of these are important indicators of the individual’s ability to be successful in the role and it makes sense that we be diligent in evaluating these factors.
Early in my career, I was staffed on a project with a senior consultant who had developed a stellar reputation as a “real people person”. Someone who was focused entirely on the individual and their needs and, as someone who could blend that perfect balance between what was needed for the client, the project, the firm and the individual.
I had never met this consultant, but given the ‘word on the street’, I was looking forward to it.
There's a trend line that we all live through in any endeavor we’re a part of. That trend line can be positive or negative but it’s a constant - there’s no question that there is no such thing as a ‘permanent’ status quo, that things will inevitably progress in some direction to a redefined (temporary) equilibrium.
Most of the time that trend line is drawn out over some material period of time. If we are on the ascent, that ascent can continue for years, driven by a mix of factors both internally driven and externally influenced.
We tend to give more thought to the competition than we really should - and I say that with the full (and practical) understanding that our competitors can influence a lot of what goes on in the markets we play in and the customers we serve.
We worry about their pricing and their product features. We worry about their sales activities and their breadth of client access. We worry about their last move, and their next move.
It’s the one question that everyone wants answered.
When are we getting back to normal? When will Business As Usual return? Or, if you're really trying to be thoughtful: When do we get to the New Normal?
Aside from the fact that no one has the answers to those questions, there are two realities that are more relevant, at least to me:
You are not the hero.
That’s right, you’re not. And the sooner you get used to that idea, the better.
You’re not the one who’s going to move the customer’s business across the line. You’re not the one who’s going to help them gain extra market share. And you’re certainly not the one who’s going to achieve their vision for them.
Today’s podcast is about what we do when we’re trying to get ourselves back on our feet, when we’re going through hard times and we need to re-center - as an individual or as a business.
It’s about the value of First Principles and the kinds of things we need to consider, understand and adopt when we're navigating a crisis.
We can’t assume each step forward is permanent. And that’s just a fact.
I know there’s a tendency to view any positive progress with hope, with the earnest desire to see that momentum continue unabated. That’s natural and, frankly, we should maintain that positivity, particularly in difficult times such as these.
But it’s important to also recognize that plans and paths forward aren’t always (ever) straight-line. There will be twists and turns, back and forth on the road to getting to where we want to go.
In today's podcast, I continue this month's riff on uncertainty and risk, and talk about change. It's a topic that we all have to deal with, whether we like it or not.
Change is a critical part of our growth and how we deal with it is make or break. This episode discusses the two key steps that I believe we need to take to tackle the change we see in our lives, head on.
The world has changed! The old order is out! Things will never go back to the way they were!
There’s no shortage of pronouncements about how the coronavirus has fundamentally changed the way we live, work and play. No more cruises, no more constant flying, no more of the large scale social gatherings that we’ve become so accustomed to. It’s (apparently) a whole new world out there.
And so it goes with Working From Home (WFH).
Episode 29 of the podcast is now available. Today’s episode is about the concept of "productive struggle", this idea that our success in life is based on our ability to work through difficult issues and problems without knowing or having the path handed to us.
I’ve written before of my distaste for meetings (here, here and here) and specifically, meaningless meetings that should actually have been emails or a phone chat - or none of the above!
I’ve seen companies where meetings are the norm and the work of actually getting things done (time for deep thinking or focused work) becomes the exception, something that gets done after-hours (or worse, not at all). In fact, I’ve often wondered if there’s a correlation between the percentage of time that executives spend in meetings and the performance of the company.
Episode 27 of the podcast is now available and today I close out this month’s focus on Management Consulting war stories by talking about Starbucks Lemon Loaf Incident - an incident that taught me a little bit more about this idea of character and who we are.
It seems to me that there are two kinds of people when the going gets tough. Those who panic and freeze. And those who manage their emotions and keep doing. This latter group is the group I think we all want to be part of.
Now, note that I didn’t say they stay calm, rather that they manage their emotions. Getting emotional and stressing out is, at least to me, a pretty natural human emotion. I’m not sure we can completely eliminate that response reflex. But I do think we can learn to manage those emotions, and thereby keep them in check.
Episode 26 of the podcast is now available and this episode continues this month’s theme of Management Consulting war stories, specifically the lessons I learned working with difficult people.
Episode 24 of the podcast is now available and this month, I share stories from my life in Management Consulting, where I spent a decade prior to my entrepreneurial journey. And some of my most interesting lessons from that time had nothing to do with the work and everything to do with people.
We’re in an age of division. Everything seems to be either one side or the other. Red or blue. Black or white. With us or against us. You can’t read or listen to the news without hearing about it.
But while the social and political divisions in our discourse feel so much more pronounced these days, the fact is that this type of ‘one or the other’ mindset has been there all along, not least in our economic and personal lives.
Episode 23 of the podcast is now available and this month, I share stories from my life in Management Consulting, where I spent a decade prior to my entrepreneurial journey. And some of my most interesting lessons from that time had nothing to do with the work and everything to do with people.
