Expectations management is everything in business. We understand and buy that when it comes to big picture issues - such as a client delverable.
But, as I discuss in today's podcast, it matters just as much in our more common day to day activities.
All tagged Expectations
Expectations management is everything in business. We understand and buy that when it comes to big picture issues - such as a client delverable.
But, as I discuss in today's podcast, it matters just as much in our more common day to day activities.
An uptick in responsibility is the natural accompaniment of career advancement. This can come in many forms - managing more people, greater accountability for specific results, etc.
And the natural accompaniment to that increased responsibility is increased stress (at least if you take your role seriously).
Which isn’t, of course, a bad thing.
This month's podcasts discusses the idea of happiness. It's such an important ideal and the next few podcasts talk about how we define it, grapple and fight for it, and ultimately, continue to pursue it.
Today's episode focuses on how we define happiness, and specifically how it all boils down to expectations. That is, our happiness is always down to us and what we expect.
This month's podcasts focus on war stories, recounting situations and experiences that were unique, intriguing and (always) educational.
In today's episode, I talk about going to see Liam Gallagher perform (or not), but more precisely about what we get when we pay for something, and how we need to set our expectations accordingly.
This month, the podcast is focused on talent, specifically what we can and should expect of our people, as well as how we evaluate and manage them.
In today's episode, I focus on expectations - and why it's important that we expect excellence and commitment from our people. That excellence and commitment aren't nice-to-haves, they're must-haves.
Early in my career, I was staffed on a project with a senior consultant who had developed a stellar reputation as a “real people person”. Someone who was focused entirely on the individual and their needs and, as someone who could blend that perfect balance between what was needed for the client, the project, the firm and the individual.
I had never met this consultant, but given the ‘word on the street’, I was looking forward to it.
Many times, I think we’re so beholden to other people’s expectations of us, that instead of doing what we really want to do, we constrain ourselves with someone else’s expectations of us.
But it’s actually worse than that. More often than not, it isn’t actually what they expect of us, it’s our perception of their expectations of us.
It's natural. We start a new project or new initiative and we get excited, as we should be. We see the potential for change, the potential impact and we want to make sure it's a success.
So we plan. We think through our goals, all the needs and requirements, where we need to get to. We identify the piece parts needed to make for our definition of success, because…
"We don't lower our standards. We raise the bar and bring our people with us."
We have a couple of choices when it comes to dealing with performance problems within our team, in those times when we lack capability alignment, a consensus of will, or moral cohesion.
At what point is what we do ever enough?
I don’t mean this from the standpoint of others not being satisfied with what we’ve done or them questioning our ability to do things for them. I'm not asking it from the standpoint of exasperation we have with others in specific situations ("Gosh, when is it ever enough for him/her?").